Customer Experience. I think I’m the consumer exception.

Customer Experience. I think I’m the consumer exception.

Let’s be honest, innovation doesn’t interest most companies as much as sales. Companies tend to inspect their future when they’re already seeing a drop in sales because their market moved on without them, or because they are doing really well and need to invest some...
Five examples of emerging trends that matter.

Five examples of emerging trends that matter.

We are often asked why it’s important to know what a trend might do to a business when the business is doing just fine. It’s simple: everything changes, and your business will too. Being alert to opportunity allows you time to prepare and to work to a plan, rather...
Trends spotted early mean new business. Trends spotted early and ignored, don’t.

Trends spotted early mean new business. Trends spotted early and ignored, don’t.

This is a tale of missed opportunity. It features an emerging trend, an industry struggling to grow and short-term decision making. In March 2017, we picked up chatter about a concept that we thought would interest the insurance industry. We interviewed the UCLA...
Fast followers. What Fintech can learn from Ernest Hemingway.

Fast followers. What Fintech can learn from Ernest Hemingway.

Since the banking crisis changed (or in some cases, confirmed) the general perception of bankers (think rhyming slang), there’s been a need for visible change in the financial industry. Eventually it did arrive. Technology improved enough to create products that...
eBikes have changed your journey options – democratised mobility for the 14 to 104 age range.

eBikes have changed your journey options – democratised mobility for the 14 to 104 age range.

A few years ago, probably 2012 or so, there was a right old kerfuffle when some bright spark fitted a skateboard with a petrol engine, and the craze for powered personal mobility took off. For the first time, a semi-viable alternative to a bike was available and early...
Why we don’t need to know everything about toothpaste to help you stay in the toothpaste market.

Why we don’t need to know everything about toothpaste to help you stay in the toothpaste market.

There’s a feeling among company managers that external perspectives can’t add much to business strategy. It’s an opinion we hear fairly often and yet, McKinsey seems to be doing OK. Is this because buyers of management consultancy just want to buy in resource to get a...
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