Disrupt to stand out: why ‘purpose’ in business starts with innovative thinking.

Disrupt to stand out: why ‘purpose’ in business starts with innovative thinking.

As you sit down to write your 2020 budget plan, ask yourself this question: how different will this plan make us look by this time next year? It’s likely, in many cases, that the answer is, ‘it won’t.’ This is something we can help to change. Here’s why and here’s...
2019: the year of ‘not another one’.

2019: the year of ‘not another one’.

Retail space is display space. Not selling space. It’s three years since British Home Stores went into administration. Three years, and so many signals that UK retail is not in a happy place, yet successive retail failures quickly followed. The demise of Toys ‘R’ Us...
Customer Experience. I think I’m the consumer exception.

Customer Experience. I think I’m the consumer exception.

Let’s be honest, innovation doesn’t interest most companies as much as sales. Companies tend to inspect their future when they’re already seeing a drop in sales because their market moved on without them, or because they are doing really well and need to invest some...
Five examples of emerging trends that matter.

Five examples of emerging trends that matter.

We are often asked why it’s important to know what a trend might do to a business when the business is doing just fine. It’s simple: everything changes, and your business will too. Being alert to opportunity allows you time to prepare and to work to a plan, rather...
Trends spotted early mean new business. Trends spotted early and ignored, don’t.

Trends spotted early mean new business. Trends spotted early and ignored, don’t.

This is a tale of missed opportunity. It features an emerging trend, an industry struggling to grow and short-term decision making. In March 2017, we picked up chatter about a concept that we thought would interest the insurance industry. We interviewed the UCLA...
Fast followers. What Fintech can learn from Ernest Hemingway.

Fast followers. What Fintech can learn from Ernest Hemingway.

Since the banking crisis changed (or in some cases, confirmed) the general perception of bankers (think rhyming slang), there’s been a need for visible change in the financial industry. Eventually it did arrive. Technology improved enough to create products that...
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